BEND TOOLING INC.:  Rotary-Draw Tube-Bending Tools ~ Mandrels ~ Wipers ~ Bend Dies ~ Mandrel-Bending Tools

Customer Service

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The Customer is King

 

What more needs to be said?  The proof is in our product quality and customer service.  Let us help you tool your next tube-bending application and you'll be pleased that you did.  Your satisfaction is guaranteed.

 


 

How To Report a Problem to Us

 

We work hard to avoid problems in delivering to you the information, products, and assistance you need from Bend Tooling.  However, mistakes will still happen as will occasions for dissatisfaction.  At those times, we ask that you let us know about a problem as soon as possible.  For the quickest response, we recommend that you contact by phone at 1-800-284-8823 (toll-free from the U.S. and Canada) or at 616-454-9965 (from all other points in the world) or e-mail (click on the name of the person below for the address) the following depending upon the trouble you are experiencing:

 

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Troubleshooting - Steve Parrow.

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Engineering - Steve Parrow.

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Product Defects - Steve Parrow.

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ISO 9001 Compliance - Steve Parrow.

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Website or E-mail Glitches - Steve Parrow.

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Billing or Payment Problems  - Bridget Dupont-Tingley or Mary Green.

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Credit Terms or References - Bridget Dupont-Tingley or Mary Green.

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Other Customer Service Issues - Steve Parrow.

 

Otherwise, you can always contact Dan Bradley, Bend Tooling's vice president, or Bill Tingley, the general manager, about any problem.

 


 

Other Customer Service Needs

 

If you are not sure of the best way to contact us about any matter, please send us an e-mail message at info@bendtooling.com or a voicemail message at either 1-800-284-8823 (toll-free from the U.S. and Canada) or 616-454-9965 (from all other points in the world).  Our office manager Mary Green will direct your message to the appropriate person for a prompt response.

 


 

ELIMINATE C.O.D. SHIPMENTS - WE ACCEPT MASTERCARD, VISA, AND AMERICAN EXPRESS

 

         

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THE ROTARY-DRAW TOOLING GUIDE"

 

MANDREL NOSE PLACEMENT CALCULATOR

 


MAIL TO: Bend Tooling Inc. ~ 1009 Ottawa Avenue, N.W. ~ Grand Rapids, Michigan 49503, U.S.A.

TOLL-FREE (U.S.A. & Canada): 1-800-BTI-TUBE (1-800-284-8823) ~ WORLDWIDE: 616-454-9965

FAX: 616-454-9958 ~ E-MAIL: info@bendtooling.com

INQUIRIES | REQUESTS FOR QUOTATION | ORDER PLACEMENT | CUSTOMER SERVICE

© Bend Tooling Inc., 2008