Contact Us
Mailing/Shipping Address
Bend Tooling Inc.
1009 Ottawa Avenue, N.W.
Grand Rapids, Michigan 49503
U.S.A.
Phone
Toll-Free US & Canada:
1-800-284-8823
Phone Worldwide:
1-616-454-9965
Fax:
Sales & Customer Service
Steve Parrow, Sales Engineer
- Sales Inquiries
- Customer Service
- Quote requests
- Engineering & troubleshooting
Karen Thomas, Administrative
- Sales Inquiries
- Customer Service
- Order Placement & status
- Payments
How do I request price and delivery for Bend Tooling products?
Please complete our online quote request form with information about your requirements. For further assistance, contact Steve Parrow by e-mail or by phone (toll-free from the U.S. or Canada 1-800-284-8823 or worldwide 616-454-9965). We usually respond to online quote requests in 24-48 hours.
How do I apply for credit with Bend Tooling?
Our standard credit terms are C.O.D., wire, or credit card. We are only able to extend credit to our existing customers at this time. Thank you for understanding.
How do I place an order for Bend Tooling products?
If we have given you a quotation for the tooling you want to order, we likely have all of the information we need. If not, we usually need the same information required to respond to a request for quotation.
Also, if you are ordering a die set for a rotary-draw bending machine that we have not previously tooled, we will need to confirm the mounting specifications for the dies. To that end, we will send you a set of verification drawings that you can easily review and either confirm or alter the mounting specs.
Finally, once we have entered your order into our system, we will send to you a sales order confirmation identifying the quantity and part number of each product you have ordered, along with notification of the terms and any special considerations we are aware of. If you need to change information or supply us with any addition information, we can usually accommodate you at this point if we receive an immediate response to the sales order confirmation.
Can I pay for my order with a credit card, debit card, or corporate credit card?
Yes. We accept MasterCard, Visa, American Express, and Discover. We encourage our customers to pay for orders with these cards and do not apply any surcharges or fees for their use.
How do I get the status of an order I placed with Bend Tooling
We ship out 96% of the orders we receive by the date promised in the sales order confirmation we send to you after entering your order. Therefore, it usually won’t be necessary to contact us about order status. However, if you need this information, please contact either Karen Thomas or Steve Parrow by e-mail or by phone (toll-free from the U.S. or Canada 1-800-284-8823 or worldwide 616-454-9965).
How do I track an order Bend Tooling has shipped to me?
We ship most orders to all points by UPS for normal delivery and UPS-Red for express delivery. If you order is exceptionally heavy or large, we will use a quality freight service available in your area. If you have a preferred package delivery or freight service, we will ship your order by that carrier if you provide us with your account number for it.
If we have shipped your order via UPS, you can track it on-line using the information on the invoice we sent you. Otherwise, contact either Karen Thomas or Steve Parrow by e-mail or by phone (toll-free from the U.S. or Canada 1-800-284-8823 or worldwide 616-454-9965).